ASCAP Centralizes Customer Service Support Functions
ASCAP‘s Nashville songwriters and publishers will benefit from the centralization of the performing rights organization’s Writer & Publisher customer service functions, under its new Global Customer Service team initiative. Ryan O’Grady heads the Writer & Publisher Customer service team in Music City. Also part of the Nashville staff are Mary Self, Paul Harrigan, Stephanie Reeder and Kenyon Glenn-Nelson.
The centralization of all global customer service support functions allows ASCAP to deliver top-shelf customer service and rapid resolution response for publishers and songwriters.
ASCAP CEO Elizabeth Matthews commented: “ASCAP’s goal is to establish a new standard for exceptional customer service support for songwriters, composers, music publishers and performing rights societies globally. The music rights business is more complex than ever and, as a result, we are working to proactively transform our operations and organizational structure in order to simplify the experience of working with ASCAP. We want key ASCAP customers – writers, publishers, global PRO partners and licensees – to have the most efficient and responsive customer service team available in order to enhance the customer experience.”
DeDe Burns has been appointed to the newly created role of Vice President, Global Customer Services and will lead the Global Customer Service Team. She will report to ASCAP COO Brian Roberts, recently hired by Matthews in March.
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